WELCOME TO UtilityConnection


UtilityConnection is a member of the American Gas Association (AGA) and the Canadian Gas Association (CGA).

UtilityConnection recognizes that natural gas utility providers are under constant regulatory pressure to prepare for disasters and facilitate customer communication. UtilityConnection helps bridge the communication gap between natural gas utility providers and their customers. UtilityConnection works effectively with natural gas utility providers across the USA and Canada.

Natural gas utility providers that create new channels to their customers achieve the highest safety and satisfaction ratings.

Source: J.D. Power

What we provide

UtilityConnection provides a simpler and easier toll free phone number for your customers to connect with you- the natural gas utility provider – in the event of a gas emergency 24/7.

1-800-GAS-SMELL is unforgettable and invaluable in a gas emergency.

Your customers are 15 times more likely to remember this phone number than a random, numeric number,
especially in a gas emergency situation.

Source: Toll Free Response

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UtilityConnection makes it easy for customers to connect with you. When you have an unhappy customer on your hands — and no matter what you do, eventually you will — you don't want frustrate them even more by not being able to immediately connect with you, especially in a gas emergency situation.

Providing this unforgettable phone number: 1-800-GAS-SMELL is one of the best things you can do for your customer. UtilityConnection believes that good custom relationships, like any relationships, require immediate action and attention from the provider 24/7.

How does it work?


UtilityConnection’s cutting-edge technology & telephone platform allows natural gas customers across the USA and Canada to call 1-800-GAS-SMELL and to be immediately connected to their local natural gas utility provider. No matter what type of phone your customers are calling from, land-line or mobile our service seamlessly and immediately connects your customer’s call to your existing, gas emergency phone number that you provide to us.

We offer two valuable & simple options to connect your customers to you.

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Call specific connect

Customers that call 1-800-GAS-SMELL are immediately connected to your existing - specific, gas emergency phone number that you provide to us.

Call prompt connect

Customers that call 1-800-GAS-SMELL are directed through a short menu of options, (“Press 1 for… Press 2 for…”). Once the customer chooses an option (gas utility provider), calls are immediately connected your existing, gas emergency phone number that you provide to us.

If the customer does not hear a prompt for their gas utility provider - or does not know the name of their gas utility provider, they will always have the option to press 0 to be immediately connected to 911.

Understanding the facts | Knowing what to do in a gas emergency


Our studies indicate the vast majority of natural gas utility customers DO NOT know the phone number to report a gas smell or gas leak in an emergency. Most phone numbers, provided by natural gas utility providers are random numbers and very difficult to remember, especially in an emergency situation. Your customers will never forget this number: 1-800-GAS-SMELL.

On an average, Natural Gas Accidents in the U.S. kill more than one person per month, and injure an additional 50 people per year.

Property damage is estimated at $133 million annually. It is estimated that natural gas leaks over the last 10 years have resulted in approximately $20 billion in losses. It goes without saying that the most important threat is to human life and health.

Source: Natural Gas & Electricity | The American Chemical Society

Google fact: Top Ranked Search | Who do I call if I smell gas?

UtilityConnection Pricing


Natural Gas Utility providers that serve up to 500,000 customers
$0.10
per year per customer.
Natural Gas Utility providers that serve between 500,000 and 1,000,000 customers
$0.06
per year per customer.
Natural Gas Utility providers that serve more than 1,000,000 customers
$0.04
per year per customer.

Frequently Asked Questions


No. We handle everything. When your customers call 1-800-GAS-SMELL they are seamlessly & immediately connected to your existing gas emergency phone number that you provide to us.

Yes. We strongly encourage it. We suggest you list the phone number on all of your customers’ monthly utility bills (to report a gas smell, gas leak or gas emergency). We also suggest you advertise it on your website and in your emails, print ads, radio and TV where applicable.

Our completely automated service can handle thousands of calls per day and has the capacity to handle a large volume of calls during an emergency situation. All calls will be connected directly to the number you provide and it will then be up to your own system to handle the emergency calls.

No. It is the official position of the American Gas Association (AGA) and almost every natural gas utility provider – that if a person smells gas, they should immediately exit the home or building and call their gas utility provider.

UtiltyConnection agrees with this position and does not want to create an incentive for a person to remain inside the home or building and report the gas smell from a computer or tablet.

Yes. UtilityConnection is a member of The American Gas Association (AGA) and The Canadian Gas Association (CGA). We maintain regular contact with state and federal organizations to help promote emergency call numbers in the event of a natural gas emergency. We have made it a priority to remain knowledgeable about the state of the gas industry and make ourselves aware of small and large gas emergencies nationwide.

Recent News Related to Gas Smell


Recent News

ABC 7- WISN

MILWAUKEE – Grand Avenue Mall evacuated because of strong gas smell. It’s believed the leak blew east of the hotel causing [...]

Recent News

THE SACRAMENTO BEE

Residents in eastern Sacramento County called Pacific Gas and Electric Co. and the Sacramento Metropolitan Fire District more than 120 [...]

Recent News

CBS 2

Residents were evacuated from their homes in Harrington Park, New Jersey Thursday evening due to reports of a strong gas smell. [...]

Recent News

Twitter

Over past couple hours the Sandy Springs gas smell has grown in radius and strength. ‪@atlantagaslight‬, Is it really from Paulding? Our [...]

Recent News

NEW YORK (AP)

An apparent gas leak caused a Manhattan apartment building to explode, injuring 17 people, including four children and a firefighter, officials said.

Recent News

NBC 5

A North Texas family says they were lucky to escape serious injury when their home exploded early New Year’s Day, [...]

J.D. Power Report


As the demands of residential gas utility customers continue to evolve, it is imperative that gas utility companies stay up to date regarding their customers’ needs and expectations, as well as industry trends. Utilities that understand their customers’ preferences and experiences are better able to target performance improvement initiatives that may increase overall customer satisfaction.

UtilityConnection - Sample Bill


UtilityConnection suggests that utility companies add 1-800-GAS-SMELL phone number to their customers monthly bills.

Connect With UtilityConnection


Address Info

463 Livingston Street
Suite 102-18
Norwood, NJ 07648

Contact Details

1-800-563-3105
1-201-660-7660
Info@UtilityConnection.org

Working Time

Open 7 Days a Week
24 hours a Day
NJ 07648